Privacy Policy

Last updated: September 29, 2026

Jewels By M operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Jewels By M is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment-related details. Payment information may be processed securely by third-party payment providers.

• Account information, including your username, password, preferences, and settings, where applicable.

• Transaction information, including products you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

• Communications with us, including information you provide when contacting us or submitting a customer support inquiry.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, browse or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services, including from your device when you visit or use our website and through cookies and similar technologies.

• From our service providers, including companies that provide technology, payment processing, analytics, customer support, shipping, fulfillment, or other services on our behalf.

• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide and improve the Services, including to:

• Process and fulfill your orders and payments.

• Arrange shipping and delivery.

• Process returns, exchanges, or cancellations.

• Provide customer support.

• Maintain and manage your account, where applicable.

• Remember your preferences and products you are interested in.

• Provide order confirmations, shipping updates, and other service-related notifications.

• Enable you to submit reviews or other content.

• Recommend products and personalize your shopping experience.

• Analyze and improve our website, products, and Services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or other permitted methods.

We may also use information about your interactions with our website, such as products you viewed or added to your cart, to provide advertisements or promotional content that may be relevant to you.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in our marketing communications.

Security and Fraud Prevention

We may use your personal information to authenticate accounts, provide a secure shopping experience, detect and investigate suspected fraudulent, illegal, unsafe, or malicious activity, and protect our Services, customers, and business.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account access information with anyone else.

Communicating With You

We may use your personal information to respond to inquiries, provide customer support, communicate with you about your orders, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws and regulations, respond to valid legal requests from law enforcement or government authorities, resolve disputes, participate in legal proceedings, and enforce our Terms of Service or other applicable policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to applicable law and this Privacy Policy.

These circumstances may include:

• Shopify and service providers: We may share information with Shopify and third-party service providers that perform services on our behalf, including payment processing, website hosting, IT management, analytics, customer support, cloud storage, order fulfillment, and shipping.

• Business and marketing partners: We may share information with advertising and marketing partners where permitted by applicable law to help us market our products and Services.

• Shipping and fulfillment providers: We may provide information such as your name, address, phone number, and order details when necessary to deliver your purchases.

• At your direction or with your consent: We may disclose information when you request or authorize us to do so.

• Business transactions: We may disclose personal information in connection with a merger, acquisition, sale of assets, bankruptcy, or other business transaction.

• Legal and safety purposes: We may disclose information when required by law, legal process, court order, or government request, or when necessary to protect our rights, customers, Services, or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information you submit through our Services may be transmitted to and processed by Shopify and other third parties that may be located in countries other than where you reside.

Shopify may also process information relating to your interactions with our store and other Shopify merchants in connection with certain Shopify features and services.

To learn more about how Shopify handles personal information and the rights that may be available to you, please review the Shopify Consumer Privacy Policy.

You may also visit the Shopify Privacy Portal where applicable.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve our website, remember your preferences, understand how visitors use our Services, and support marketing and advertising activities.

You may be able to control or disable certain cookies through your browser or device settings. Disabling cookies may affect certain features or functionality of the Services.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by Jewels By M, you should review that website's privacy policy, security practices, and terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites.

Information that you provide on public or semi-public platforms, including third-party social networking platforms, may be visible to other users of those platforms. Our inclusion of links to third-party websites does not necessarily constitute an endorsement of those websites or their operators.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the information provided below so that we can review and, where appropriate, delete the information.

Security and Retention of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no security system is completely secure, and we cannot guarantee the absolute security of your personal information. Information transmitted over the internet may not be completely secure while in transit.

We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including:

• Right to Access / Know: You may have the right to request access to personal information we hold about you.

• Right to Delete: You may have the right to request deletion of personal information we maintain about you.

• Right to Correct: You may have the right to request correction of inaccurate personal information.

• Right to Portability: You may have the right to request a copy of your personal information and, in certain circumstances, request that it be transferred to another organization.

• Right to Opt Out of Marketing: You may opt out of promotional emails by using the unsubscribe link provided in our marketing communications.

Even if you opt out of promotional communications, we may continue to send non-promotional communications relating to your orders, account, transactions, or other necessary Services.

You may exercise applicable rights by contacting us using the contact information provided below.

Depending on your location, Shopify may also be responsible for processing certain personal information and responding to certain privacy requests. For more information, visit the Shopify Privacy Portal.

We will not discriminate against you for exercising any rights available to you under applicable law. We may need to verify your identity before processing certain requests.

Complaints

If you have concerns or complaints regarding how we collect, use, or process your personal information, please contact us using the information provided below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection or privacy authority.

International Transfers

Your personal information may be transferred to, stored, or processed in countries outside the country in which you reside.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information, such as recognized contractual or other legally permitted transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or legal and regulatory requirements.

When we make changes, we will post the updated Privacy Policy on this website and update the "Last updated" date. Where required by applicable law, we may also provide additional notice.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, you can contact us at:

Store: Jewels By M